Privacy Policy

Effective Date: 25th June, 2026

At Lotus Rock International LLP ("Company," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Name
• Email Address
• Phone Number
• Shipping Address
• Billing Address
• Company Name (if applicable)

Order Information

• Products purchased
• Payment details (payments are processed securely through third-party payment gateways; we do not store your complete card information)
• Order history

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website usage data
• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Deliver products and services
• Respond to your inquiries
• Provide customer support
• Improve our products and website
• Send order confirmations and updates
• Share promotional offers (only if you have opted in)
• Prevent fraud and unauthorized transactions
• Comply with legal obligations

3. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and improve our services.

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

4. Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information only with:

• Delivery and logistics partners
• Payment gateway providers
• Technology service providers
• Government or legal authorities when required by law

All third-party service providers are required to protect your information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is completely secure.

6. Your Rights

You may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal obligations
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their respective privacy policies before providing any personal information.

8. Children's Privacy

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated Effective Date.

We encourage you to review this policy periodically.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Lotus Rock International LLP

📧 Email: info@lotusrockllp.com

📞 Phone: +91 95127 88829

📍 Address: Gujarat, India