Terms of service

Terms of Service

Effective Date: 25th June, 2026

Welcome to Lotus Rock International LLP. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or purchasing our products, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website or services.

1. General

Lotus Rock International LLP specializes in the sale of premium wall and floor tiles and related products. We reserve the right to modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any revised Terms.

2. Eligibility

By using our website, you confirm that you are at least 18 years of age and legally capable of entering into a binding agreement.

3. Product Information

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.

However:

  • Product images are for illustrative purposes only.

  • Actual colors, textures, and finishes may vary slightly due to photography, lighting, screen settings, and manufacturing variations.

  • Natural shade and pattern variations are characteristics of ceramic, porcelain, vitrified, and marble-look tiles and should not be considered defects.

4. Pricing

  • All prices are subject to change without prior notice.

  • Taxes, shipping charges, and other applicable fees will be calculated during checkout where applicable.

  • We reserve the right to correct pricing errors at any time.

5. Orders

We reserve the right to:

  • Accept or reject any order.

  • Cancel orders due to stock unavailability.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Limit quantities purchased per customer.

If your order is cancelled after payment, the applicable refund will be processed.

6. Payments

Payments must be completed through the approved payment methods available on our website.

Your order will be processed only after successful payment confirmation.

7. Shipping & Delivery

Estimated delivery times are provided for reference only.

Delivery may be delayed due to:

  • Weather conditions

  • Transportation issues

  • Public holidays

  • Force majeure events

  • Circumstances beyond our reasonable control

Lotus Rock International LLP shall not be liable for delays caused by third-party logistics providers.

8. Inspection Upon Delivery

Customers are requested to inspect all products immediately upon delivery.

Any claims regarding:

  • Damaged products

  • Missing items

  • Incorrect products

must be reported within 48 hours of delivery.

Claims submitted after this period may not be accepted.

9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review our Return & Refund Policy before making a purchase.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product images

  • Catalogues

  • Graphics

  • Text

  • Designs

  • Videos

is the exclusive property of Lotus Rock International LLP and may not be copied, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Lotus Rock International LLP shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website

  • Purchase of our products

  • Delay in delivery

  • Product installation

  • Loss of business or profits

Our maximum liability shall not exceed the amount paid for the relevant order.

12. Warranty

Unless expressly stated, our products are sold without additional warranties beyond those required under applicable law.

Customers should ensure that products are suitable for their intended application before installation.

13. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Distribute malware or harmful code.

  • Copy or misuse website content.

  • Interfere with the operation or security of the website.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts in Gujarat, India.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

The revised Terms will become effective immediately upon publication on our website.

16. Contact Us

For any questions regarding these Terms of Service, please contact us:

Lotus Rock International LLP

📧 Email: info@lotusrockllp.com

📞 Phone: +91 95127 88829

📍 Address: Gujarat, India