Shipping policy

Shipping Policy

Effective Date: 25th June, 2026

At Lotus Rock International LLP, we are committed to delivering your orders safely and efficiently. Please review our Shipping Policy to understand our shipping process and delivery terms.

1. Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Custom or bulk orders may require additional processing time.

2. Shipping Coverage

We currently ship across India.

For international shipping inquiries, please contact our customer support before placing your order.

3. Delivery Time

Estimated delivery timelines are:

  • Within Gujarat: 2–5 Business Days

  • Rest of India: 5–10 Business Days

Delivery times may vary depending on your location, product availability, logistics, and unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated based on:

  • Delivery location

  • Weight and quantity of the order

  • Mode of transportation

Applicable shipping charges, if any, will be displayed during checkout before payment.

5. Order Tracking

Once your order has been dispatched, you will receive shipment details and tracking information via email or phone (where applicable).

6. Delivery

Please ensure that the shipping address and contact information provided during checkout are accurate.

If delivery cannot be completed due to incorrect information or the recipient's unavailability, additional shipping charges may apply for re-delivery.

7. Inspection at Delivery

Customers are advised to inspect the shipment upon delivery.

If you notice:

  • Damaged packaging

  • Broken or damaged tiles

  • Missing products

  • Incorrect items

please notify us within 48 hours of delivery by sharing clear photographs of the product and packaging.

Claims submitted after this period may not be be eligible for replacement or compensation.

8. Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Transportation disruptions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Force majeure events

Lotus Rock International LLP shall not be held responsible for delays caused by third-party courier or logistics providers.

9. Failed Delivery

If a shipment is returned to us due to:

  • Incorrect shipping address

  • Customer unavailability

  • Refusal to accept delivery

the customer may be responsible for any additional shipping or re-delivery charges.

10. Contact Us

For any shipping-related questions, please contact us:

Lotus Rock International LLP

📧 Email: info@lotusrockllp.com

📞 Phone: +91 95127 88829

📍 Address: Gujarat, India