Delivery

Customers are advised to inspect the shipment upon delivery.

If you notice:

• Damaged packaging
• Broken or damaged tiles
• Missing products
• Incorrect items

please notify us within 48 hours of delivery by sharing clear photographs of the product and packaging.

Claims submitted after this period may not be be eligible for replacement or compensation.

8. Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions
• Transportation disruptions
• Public holidays
• Natural disasters
• Government restrictions
• Force majeure events

Lotus Rock International LLP shall not be held responsible for delays caused by third-party courier or logistics providers.

9. Failed Delivery

If a shipment is returned to us due to:

• Incorrect shipping address
• Customer unavailability
• Refusal to accept delivery

the customer may be responsible for any additional shipping or re-delivery charges.

10. Contact Us

For any shipping-related questions, please contact us:

Lotus Rock International LLP

📧 Email: info@lotusrockllp.com

📞 Phone: +91 95127 88829

📍 Address: Gujarat, India

Return & Refund Policy

Effective Date: 25th June, 2026

At Lotus Rock International LLP, customer satisfaction is our priority. We strive to deliver premium-quality tiles that meet the highest standards. Please read our Return & Refund Policy carefully before making a purchase.

Returns

You may request a return within 7 days of receiving your order if:

• The product is damaged during transit.
• You receive an incorrect product.
• The product has a manufacturing defect.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories, labels, and the original invoice.

Non-Returnable Items

Returns will not be accepted for:

• Products damaged due to improper handling, installation, or storage.
• Minor shade, texture, or size variations that are inherent to ceramic and vitrified tiles.
• Orders placed according to custom specifications or special requirements.
• Products that have already been installed or used.
• Clearance, sale, or promotional items.

Return Process

To initiate a return, please contact our customer support with:

• Order Number
• Invoice Copy
• Photos or videos clearly showing the issue
• Reason for the return request

Our team will review your request and respond within 2–3 business days.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be processed to the original payment method within 7–10 business days.
• Shipping charges, handling fees, and installation costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Deliveries

If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery. We may request photographs of the product and packaging before arranging a replacement or refund.

Order Cancellation

• Orders can be cancelled before they are dispatched for a full refund.
• Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

Contact Us

For any questions regarding returns or refunds, please contact us:

Lotus Rock International LLP
📧 Email: info@lotusrockllp.com
📞 Phone: +91 95127 88829
📍 Address: Gujarat, India

We appreciate your trust in Lotus Rock International LLP and are committed to providing you with premium products and exceptional customer service.